Have you received the wrong product? The product that you have received is not the same as that which appears in the photo?
Please bear in mind that the packaging, format or colour of products may sometimes change. This may be your case if the product you have received matches the brand and product name. Contact us if you still think that you have received the wrong product.
Contact us if the product that you have received is not the colour that you requested. Remember that if you would like to ask for a product in a specific colour you need to let us know in advance so that we can prepare it.