To start the return process, log into your account and go to the tab My Purchases. Here you will find all your orders and the products included in each one. Under each product you will find the option “Return this product”, select the reason and click on RETURN.
You can also request a return by clicking here. We will then send you an email with the instructions that you should follow to formalise the procedure.
We will start the return process as quickly as possible, and you will receive the amount paid in a few days through the same payment method that you used for the purchase.
It is very important that you return the products in their original packaging and in a box to prevent them from being damaged.
Remember that if you cancel an order purchased entirely or partially using a gift voucher, you will be reimbursed for the amount that you paid in the end with the discount applied.