The answer is yes. You can return your order or part of it.
Please note that due to the current situation the deadline for returning your orders is on hold. You will be given up to 14 days after the end of the state of emergency to return the items and claim a refund.
To start the return process, log into your account and go to the tab My Purchases. Here you will find all your orders and the products included in each one. Under each product you will find the option “Return this product”, select the reason and click on RETURN.
You can also request a return by clicking here. We will then send you an email with the instructions that you should follow to formalise the procedure.
We will start the return process as quickly as possible, and you will receive the amount paid in a few days through the same payment method that you used for the purchase.
Remember that if you cancel an order purchased entirely or partially using a gift voucher, you will be reimbursed for the amount that you paid in the end with the discount applied.