If you have seen that a product is missing when you open your PromoFarma box, ensure that the product appears in the purchase confirmation email.
If the product is confirmed in the email but you have not received it, it is possible that there has been an error when handling your shipping. In this case, contact us and we will start the shipping process as soon as possible.
If, on the other hand, the product is not confirmed, this means that you did not end up buying the item and it has not been included in the order and you have not been charged for it. However, you can buy it now if you wish and have it at home soon.
Articles in this section
- Why has more than one package arrived?
- My order has still not arrived
- Can I change my order?
- Where is my order?
- I would like to cancel my order
- Can I return a product?
- I would like to return my order
- I have received an incorrect order
- I have received a damaged product
- My product has a short expiry date