At PromoFarma we are aware that products have to be in perfect condition for their use. We therefore ensure that the expiry date is sufficient. If you think that you cannot use a product because it expires very soon, you can request for it to be changed or returned.
The process is very straightforward. To start the return process, log into your account and go to the tab My Purchases. Here you will find all your orders and the products included in each one. Under each product you will find the option “Return this product”, select the reason and click on RETURN.
You can also request a return by clicking here. We will then send you an email with the instructions that you should follow to formalise the procedure.
We will start the return process as quickly as possible, and you will receive the amount paid in a few days through the same payment method that you used for the purchase.
Remember that if you cancel an order purchased entirely or partially using a gift voucher, you will be reimbursed for the amount that you paid in the end with the discount applied.
Please bear in mind that you have 14 working days from the time of the purchase. Once the 14 days are up, it will no longer be possible to process your return.